'I think the people who have done the group coaching, you can see a change in their mentality. You can see who's been on coaching and who hasn't. They become more aware of their surroundings, aware of the people they're delivering to, the products and services we offer. In fact, I would say the people who have had group coaching and have worked together offer a better service to the customer now because they appreciate who they're dealing with internally and what we're trying to do, and that portrays out.'